As someone doing tech support or tech work how can you add value in the work that you do for the people that you support? Well I think there are three ways and each of these ways probably will putt you out of your comfort zone, which is great.
1. When doing support always refer to the computer as a pet – Most people have no real relationship with their computer and they treat it badly. One of the ways that you can use the pet analogy is to teach them to do drefrags, system scans, and to blow out dust and wipe down the computer. Read the rest of this entry »

Get ready for the fanfare. Today is the launch date for Windows 7. after all of the hype and all of the disappointment of Windows Vista I ma sure the great marketing machine of Microsoft is eagerly awaiting this morning and a chance to tour a great new Operating System.
